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Privacy Policy

This Privacy Policy applies to all information that the RemRetail website may collect about the User whilst they are using the site, including data provided when filling in forms, making bookings via the calendar, ordering services or interacting with the website’s features.

1. TERMS AND DEFINITIONS

1.1. The RemRetail website administration — authorised persons who manage the website and process users’ personal data.

1.2. Personal data — any information that enables the User to be identified, either directly or indirectly.

1.3. Processing of personal data — any operations involving personal data: collection, storage, organisation, transfer, erasure, etc.

1.4. Confidentiality of personal data — the Administration is obliged not to disclose such data without the User’s consent or without lawful grounds.

1.5. User — a person who visits the RemRetail website and uses its services.

1.6. Cookies are small pieces of data sent to the user’s browser to ensure the website functions properly.

1.7. IP address — the unique network address of the User’s device.

2. GENERAL PROVISIONS

2.1. By using this website, the User agrees to the Privacy Policy.

2.2. If the User does not agree to these terms and conditions, they must cease using the website.

2.3. This policy applies only to the RemRetail website and does not extend to third-party websites.

2.4. The Administration is under no obligation to verify the accuracy of the information provided by the User.

3. SUBJECT OF THE POLICY

3.1. The Administration undertakes not to disclose any personal data provided by the User.

3.2. Personal data provided by the User via forms on the website (for example, when booking via the calendar or submitting an application) may include:

  • first name, surname
  • phone number
  • email address
  • the location of the facility
  • the date and time of the appointment (via the calendar)

3.3. Technical information is also collected automatically:

  • IP address
  • cookies
  • browser information
  • access time
  • the pages of the website that the user is viewing
  • referrer

3.4. Disabling cookies may limit the functionality of the website.

4. PURPOSE OF COLLECTING PERSONAL DATA

RemRetail may use the data for:

  • User identification for registration or consultation;
  • communication with the User (calls, messages, emails);
  • provision of technical and advisory support;
  • updating the User’s details;
  • providing information about RemRetail’s services;
  • carrying out marketing activities (only with consent);
  • providing access to third-party services (such as a booking calendar).

5. METHODS AND TIMEFRAMES FOR PROCESSING

5.1. Personal data is processed for an indefinite period, by any lawful means.

5.2. Data may be disclosed to third parties solely for the purpose of fulfilling the User’s requests (telecommunications providers, booking services, RemRetail partners).

5.3. Disclosure to public authorities is permitted only in accordance with current legislation.

6. OBLIGATIONS OF THE PARTIES

The user undertakes to:

  • provide accurate data;
  • update the information whenever it changes;
  • take care to keep your own data secure (passwords, access).

The administration undertakes to:

  • use the data solely for the purpose specified in the Policy;
  • not to disclose personal data without lawful grounds;
  • block data in the event of a user report regarding an error or unauthorised activity.

7. LIABILITY

7.1. The administration is liable for the deliberate disclosure of data.

7.2. The Administration shall not be liable if the data:

  • had become public before the disclosure;
  • were obtained from third parties;
  • became available through unauthorised access to the website;
  • were provided with the User’s consent.

7.3. The user is responsible for the accuracy of the information provided.

8. DATA PROTECTION

8.1. RemRetail employs technical and organisational measures to protect data (SSL, access restrictions, etc.).

8.2. The user is solely responsible for the security of their account details.

8.3. The relationship between the parties is governed by applicable law.

9. ADDITIONAL PROVISIONS

9.1. The Administration may amend this Policy without prior notice to the User.

9.2. The revised version of the Policy comes into effect from the moment it is published on the website.